Dan and Audrey, You both have been wonderful throughout the whole process. We very much appreciate the way you do business and take care of the families you work with. I have been impressed at every step with the quality of home that you build as a standard, the way you stand behind your work, and the way you work with our quirks to make our vision a reality. Everyone I tell our stories to feels the same way. Someone I work loosely with heard I had a walkthrough on Wed and asked how it went. They assumed by the timing that it was a framing or pre-drywall walkthrough. They were amazed it was the final. I am sure you hear that all the time, but I hope it makes you feel good every time about your company and the way you conduct yourselves and your business. I also want to make a comment about the contractors. I spent more time on site than the average customer probably does. I met most of the contractors and nearly every one of them was kind, helpful, and genuinely seemed to want to do whatever made our home match our vision. No rolled eyes (at least not in front of us), no grief and no delays. Most of them acted as though they were building a house for a friend. That makes such an enormous difference.
We are glad to count you two as our friends and sincerely thank you for your efforts and patience. I know you are just doing your job, but you are like flower deliverers…you get paid to be the ones who really brighten people’s lives. Carrie and I have moved 8 times in our 10 years together and we are thrilled to think about moving for the last time (we hope) into our beautiful home tomorrow.
I know we will be working together again soon. I will call you when we need to start pulling things together for our basement project. – Paul (Marshalltown)